Refund policy

Lost packages can not be SAUBOON's responsibility once it ships from our studio and tracking confirms it was delivered.

Certain situations deem careful consideration before SAUBOON issues a product refund.  We reserve the right to approve or deny a refund request.

SAUBOON may replace items if they are defective or damaged due to shipping. We may require photos or other proof of the damage to determine if an exchange is warranted. Please contact SAUBOON within 2 days of receiving your order with any questions: sauboonsoaps@gmail.com.